Privacy Policy

1. Data controller and contact

Shenzhen Muge Design Packaging Product Co., Ltd.
Room 622, Yizhan Business Building, Unit 8, Yizhan Fourth Road, Shapu Community, Songgang Street, Bao'an District, Shenzhen City, China

For any privacy question, request or concern, contact us at sales@mugepackaging.com or via our contact page. We respond to privacy requests within the timeframe required by applicable law.

2. Information we collect

We collect the following categories of personal data:

• Information you provide: when you submit a quote request, sample request or contact form, we collect your name, company name, email address, phone or WhatsApp number, country and the project details you choose to share (product, quantity, materials, specifications).
• Usage data: when you browse mugepackaging.com, we collect anonymized usage information such as pages visited, referral source, device type and approximate location, through analytics tools described below.
• Technical data: IP address, browser type and basic request information collected automatically by our hosting and security providers to keep the site operational and secure.
• Cookies and similar technologies: we use cookies and similar storage to remember preferences, measure site usage and support advertising measurement, as described in Section 4.

3. How we use your data

We use personal data for the following purposes:

• Responding to quote, sample and project inquiries.
• Preparing structure, material and cost reviews for your packaging project.
• Sending project-related follow-up messages about your inquiry.
• Marketing communications about our products and services, where you have opted in or where a legitimate business interest applies (you can opt out at any time).
• Improving our website content, performance and user experience.
• Meeting legal, security and anti-fraud obligations.

4. Cookies and analytics

mugepackaging.com uses the following third-party services, which may place cookies:

• Google Analytics (GA4): measures site usage and traffic sources. Google Analytics data is used in aggregated, anonymized form. See Google's Privacy Policy.
• Google Ads: measures advertising performance and conversions for our B2B marketing campaigns.
• Tawk.to: a live-chat widget that lets you message us in real time. Messages you send through the chat are treated as inquiry data covered by this policy.
• Cloudflare: our CDN and security provider, which processes technical request data to keep the site fast and protected.

You can control cookies through your browser settings and opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

5. Storage and retention

Personal data is stored on secure servers, primarily within infrastructure provided by our hosting, email and CRM providers. We retain inquiry data only as long as needed for the purpose it was collected, or as required by applicable law. Marketing data is retained until you opt out. We apply reasonable technical and organizational measures to protect personal data against loss, misuse and unauthorized access.

6. Sharing and international transfers

We do not sell personal data. We share personal data only with:

• Service providers that help us operate the website and business (hosting, email, analytics, CRM), under data-processing agreements.
• Freight forwarders and logistics partners, only where needed to fulfill a confirmed order.
• Authorities, where required by law or to protect legal rights.

As a company based in China serving international customers, personal data may be processed across borders. Where the GDPR applies, we rely on appropriate safeguards, including standard contractual clauses where required.

7. Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict certain processing.
• Data portability, where applicable.
• Opt out of marketing communications at any time.
• Under CCPA/CPRA: know what we collect, request deletion, opt out of "sale" or "sharing" (we do not sell or share personal data for cross-context behavioral advertising).

To exercise any of these rights, email sales@mugepackaging.com with the subject "Privacy Request" and your company name. We will verify the request and respond within the period required by applicable law. You may also lodge a complaint with your local data protection authority.

8. Children's privacy

mugepackaging.com is a business-to-business website and is not directed at children. We do not knowingly collect personal data from children under 16. If you believe a child has provided us personal data, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the latest revision. Material changes will be reflected here and, where practical, notified on the website.