Privacy Policy
This policy describes how Shenzhen Muge Design Packaging Product Co., Ltd., trading as MUGE PACKAGING, handles information submitted through mugepackaging.com and information generated when the website is used. It is a factual description of current website practices and is not a blanket certification of compliance for every jurisdiction.
Last updated: August 9, 2026
1. Information you choose to provide
Quote, sample and contact forms may collect your name, company, business email, telephone or WhatsApp number, country and the packaging project details you submit. Live-chat messages and files are handled as business inquiry information.
2. Website and technical information
The website and its infrastructure may process IP address, browser and device type, requested pages, referral source, approximate location, security events and similar technical information needed to deliver, protect and measure the site.
3. How information is used
- Reviewing and responding to custom packaging inquiries.
- Preparing samples, quotations and project communication requested by buyers.
- Operating, securing and diagnosing the website.
- Measuring page use, traffic sources and lead actions to improve the website.
- Maintaining business records where needed for an active project or legal obligation.
4. Website service providers
The current website uses Cloudflare for hosting, delivery and security; Google Analytics and related Google measurement services for site and conversion analytics; Apollo website tracking for business website analytics; and Tawk.to when a visitor explicitly opens live chat. These providers may process technical or interaction data under their own terms and privacy notices.
5. Cookies and browser choices
Analytics or service providers may use cookies or similar browser storage. You can limit or delete cookies through your browser settings. Blocking storage or scripts may affect analytics, live chat or other optional website functions.
6. Retention and disclosure
Inquiry information is retained only for as long as reasonably needed to review the request, maintain the resulting business relationship, resolve disputes or meet applicable record-keeping obligations. Information may be handled by service providers supporting hosting, analytics, communication or project delivery, and may be disclosed where required by law. MUGE PACKAGING does not publish customer inquiry information.
7. International processing
MUGE PACKAGING is based in Shenzhen, China and works with international buyers. Website and inquiry information may therefore be processed in China or in locations where the relevant website, email, analytics or communication provider operates.
8. Your request
You may ask what inquiry information we hold about you, request correction or deletion, or opt out of non-essential marketing communication. The available response depends on the request, applicable law and any record we must retain for an active transaction or legal obligation.
9. Contact
Send privacy questions or requests to sales@mugepackaging.com. Include enough information for us to identify the relevant inquiry without sending unnecessary sensitive information.